Shipping policy
Shipping & Delivery Policy
Last Updated: 23 October 2026
Thank you for shopping with QuirkyGifts.in, operated by V L Trade.
Most products sold on QuirkyGifts.in are personalized, customized or made to order using photographs, names, text, logos, designs or other details provided by the customer. Because of this, every personalized order requires processing and production time before it can be dispatched.
Please read this Shipping & Delivery Policy carefully before placing your order.
By placing an order with QuirkyGifts.in, you agree to the terms below, subject to your rights under applicable law.
1. Order Processing & Production Time
Personalized products are not always ready-to-ship products. Depending on the product, we may need time for designing, printing, engraving, cutting, personalization, quality checking, packing and dispatch.
Order processing begins after we have received:
- Successful payment or the required advance payment, as applicable
- Complete personalization details
- Required photographs, names, text, logos or other information
- Design approval, wherever approval is required
If any required information is incomplete, unclear or not received from the customer, production and dispatch may be delayed.
The processing period will therefore begin only after all information and payment required to process the order have been received.
2. Estimated Delivery Time
For most regular retail orders, the usual estimated delivery time is approximately 5–7 business days, depending on:
- Product type
- Personalization requirements
- Production time
- Delivery PIN code/location
- Courier serviceability
- Order volume
- Public holidays
- Other circumstances affecting production or transportation
Some products, bulk orders, corporate orders or highly customized products may require additional time.
Where a different estimated delivery or dispatch time is mentioned on a product page, quotation, WhatsApp conversation, email or order confirmation, that specific timeline may apply to the order.
Delivery timelines are estimates unless a specific delivery commitment has expressly been confirmed by QuirkyGifts.in.
We recommend placing personalized gift orders sufficiently in advance of birthdays, anniversaries, weddings, festivals or other important occasions.
3. Business Days
For the purpose of estimated processing and delivery timelines, business days generally exclude Sundays and public holidays.
Courier partners may also have different operating schedules depending on the delivery location.
4. Shipping Charges
Applicable shipping charges, if any, will normally be communicated or displayed before completion of the order.
Depending on the product, promotion, order value or delivery location, QuirkyGifts.in may offer:
- Free standard shipping
- Paid standard shipping
- Express/priority shipping at an additional charge, where available
- Separately quoted shipping for bulk or corporate orders
Any shipping charges applicable to an online order will be shown at checkout wherever technically applicable.
For corporate, wholesale and bulk orders, freight/delivery charges may be quoted separately.
5. Shipping Locations & Serviceability
Orders are shipped to locations serviceable by our courier/logistics partners.
Delivery availability depends on the customer's PIN code and courier serviceability.
If an order cannot be shipped to the address provided, we will contact the customer to discuss an alternative delivery address, alternate shipping arrangement or another appropriate resolution.
6. Courier Partners
QuirkyGifts.in uses third-party courier and logistics companies for order delivery.
Courier partners may include Delhivery, DTDC or other logistics providers, depending on serviceability, shipment size, location and operational requirements.
We reserve the right to select or change the courier partner used for an order.
Once a shipment has been handed over to the courier, transit and last-mile delivery are handled by the courier partner, while QuirkyGifts.in will continue to provide reasonable assistance if a delivery issue arises.
7. Tracking Information
Once an order has been dispatched and tracking information becomes available, the customer may receive shipment details through one or more of the following:
- SMS
- Order-status page
- Courier tracking link
Tracking information may occasionally take some time to update after dispatch.
Customers are encouraged to monitor the tracking status after receiving the tracking number.
8. Correct Shipping Address & Contact Information
Customers are responsible for providing complete and accurate delivery information while placing an order.
Please check your:
- Recipient name
- House/flat/shop number
- Street/locality
- Landmark, where required
- City
- State
- PIN code
- Mobile number
QuirkyGifts.in will not ordinarily be responsible for delivery failure or delay caused by incorrect or incomplete information supplied by the customer.
If you discover an error in your address, please contact us immediately.
Address Changes After Dispatch
Once an order has been dispatched, changing the delivery address may not be possible.
If the courier permits an address correction or re-routing, additional charges may apply.
9. Partial Cash on Delivery – 30% Advance + 70% on Delivery
For eligible personalized orders, QuirkyGifts.in may offer Partial Cash on Delivery (Partial COD).
Under Partial COD:
30% of the order value is payable in advance to confirm and process the order, and the remaining 70% is payable at the time of delivery.
The 10% prepaid discount is not applicable to Partial COD orders.
The 30% advance is used towards designing, materials, personalization, manufacturing, processing and other costs associated with preparing the customized product.
Once personalization/production has started, the advance becomes non-refundable in circumstances specified in our Refund, Cancellation, Return & Replacement Policy, subject to applicable law.
10. Fully Prepaid Orders
Customers choosing to make 100% payment in advance may receive a 10% prepaid payment discount, where this offer is available at checkout.
The applicable delivery process and timeline remain the same unless otherwise stated.
The prepaid discount does not guarantee faster or priority delivery unless an express/priority delivery service has separately been confirmed.
11. Accepting Partial COD Deliveries
For Partial COD orders, the customer must pay the outstanding COD amount to the courier at the time of delivery.
Customers should ensure that:
- Someone is available at the delivery address
- The registered mobile number remains reachable
- The required COD amount/payment method is available
- Courier calls or delivery notifications are attended to promptly
Courier partners may require COD payment before handing over the shipment.
Opening or inspecting a parcel before COD payment is subject to the courier partner's procedures and is not guaranteed unless an Open Box Delivery service has specifically been offered and confirmed for the order.
12. Delivery Attempts
Courier partners will generally make delivery attempts according to their own delivery procedures.
The number and timing of delivery attempts may vary by courier partner and destination.
If the first delivery attempt is unsuccessful, customers should closely monitor tracking information and respond promptly to courier calls or messages.
We cannot guarantee the exact number of delivery attempts made by a third-party courier.
13. Refused Delivery / Customer Non-Availability
Please do not refuse a personalized order without first contacting QuirkyGifts.in if there is a genuine issue with the shipment.
A shipment may be returned to us as RTO (Return to Origin) if delivery fails because of reasons including:
- Customer refusing to accept the order
- Customer failing to pay the remaining COD amount
- Customer repeatedly being unavailable
- Customer not responding to courier calls
- Incorrect or incomplete shipping address
- Incorrect contact number
- Premises remaining closed/locked
- Customer requesting the courier to return the shipment
- Repeated unsuccessful delivery attempts for reasons attributable to the customer
Because personalized products are manufactured specifically for the customer and generally cannot be resold, special RTO conditions apply.
For a Partial COD personalized order, the 30% advance will not be refunded once personalization/production has started if the shipment is returned because of customer refusal, non-availability, incorrect address/contact information or another reason attributable to the customer, subject to applicable law.
Please refer to our Refund, Cancellation, Return & Replacement Policy for complete details.
14. Re-Shipping an RTO Order
If a personalized product is returned to us and the customer wishes to receive the same order again, re-shipping may be available depending on the condition of the returned product.
Before re-dispatch, the customer may be required to pay:
- Re-shipping charges
- Applicable RTO/courier charges
- Any outstanding order amount
- Other reasonable costs associated with re-dispatch, where applicable
For an order that was previously refused or returned because of customer-related reasons, QuirkyGifts.in may require the remaining order amount to be paid fully in advance before re-shipping.
A fresh personalized product will not ordinarily be manufactured where the originally produced item remains usable and can be safely re-dispatched.
15. Courier Failure Not Caused by the Customer
If a shipment is returned, delayed or marked undelivered because of a documented courier/logistics issue despite:
- The customer providing the correct address
- The customer providing a valid contact number
- The customer remaining available and cooperating with delivery attempts
we will make reasonable efforts to coordinate with the courier, arrange re-delivery where possible or provide another appropriate resolution.
A customer will not be treated as having refused delivery merely because of a documented courier failure outside the customer's control.
16. Delayed Shipments
Although we make reasonable efforts to dispatch and deliver orders within the communicated timeline, delays may occasionally occur because of circumstances outside our reasonable control, including:
- Severe weather
- Floods or natural disasters
- Strikes or transportation disruptions
- Government restrictions
- Public disturbances
- Courier network disruptions
- Remote-area serviceability issues
- Festivals and exceptionally high seasonal shipping volumes
- Other force majeure events
If your shipment is substantially delayed, please contact us and we will assist in checking its status with the courier.
Where goods are delivered late beyond an expressly stated/agreed delivery schedule, any applicable customer rights and remedies will be handled in accordance with applicable law.
17. Delivery Required for a Specific Occasion or Date
We understand that personalized gifts are frequently ordered for birthdays, anniversaries, weddings and other special occasions.
However, an estimated delivery date should not be treated as a guaranteed occasion-date delivery unless QuirkyGifts.in has expressly confirmed that particular delivery commitment.
If you need a product by a specific date, please contact us before placing the order so that we can check production time and courier feasibility.
We recommend maintaining adequate buffer time for important occasions.
18. Lost Shipment
If tracking information indicates that a shipment may have been lost in transit, please contact us.
We will raise the matter with the courier partner and investigate the shipment.
If the courier confirms that the shipment has been lost, QuirkyGifts.in will provide an appropriate resolution, which may include re-making and re-shipping the product or providing another remedy, depending on the circumstances and applicable law.
The customer will not be charged for a replacement shipment where the loss has been confirmed as a courier/logistics failure and is not attributable to the customer.
19. Damaged Shipment
If the outer package appears damaged at delivery, we recommend taking photographs and, wherever possible, recording a package-opening/unboxing video.
If the product inside is damaged, defective, incorrect or missing, contact us promptly, preferably within 3 days of delivery, at:
Email: support@quirkygifts.in
WhatsApp/Phone: +91 9958000099
Please provide your order number, photographs and details of the issue so that we can investigate.
An unboxing video is strongly recommended because it can help establish transit damage, missing items or incorrect products, but claims will be assessed according to the available evidence and applicable law.
Please refer to our Refund, Cancellation, Return & Replacement Policy for complete claim and resolution terms.
20. Packages Marked Delivered but Not Received
If courier tracking shows your order as Delivered but you have not received it:
1. Check with family members, reception/security personnel, neighbours or others who may have accepted the parcel on your behalf.
2. Verify the delivery address on your order.
3. Contact us as soon as reasonably possible so that we can raise the matter with the courier.
Courier investigations may require confirmation or additional information from the recipient.
We will make reasonable efforts to assist with such investigations.
21. Incorrect or Incomplete Delivery Address
If the shipment cannot be delivered because the customer provided an incorrect or incomplete address, the shipment may be returned to us.
Any re-dispatch may be subject to additional shipping/RTO charges.
For personalized products, refund eligibility in such circumstances will be governed by our Refund, Cancellation, Return & Replacement Policy.
22. Corporate, Bulk & Wholesale Orders
Corporate, wholesale and bulk personalized orders may have separate:
- Production timelines
- Dispatch schedules
- Freight/shipping charges
- Packaging requirements
- Delivery arrangements
- Advance-payment terms
The delivery terms specified in an accepted quotation, purchase order, invoice, email or other written agreement may apply to such orders.
Where delivery charges are stated as extra, they will be charged separately as agreed with the customer.
23. Multiple Products in One Order
If an order contains multiple products with different production times, we may dispatch the complete order together after all products are ready.
In some circumstances, we may dispatch items separately.
Where multiple shipments are used, separate tracking information may be provided.
24. Change or Cancellation Before Dispatch
Customers should contact us immediately if they wish to change or cancel an order.
Because personalized orders may enter production shortly after confirmation, cancellation or modification may not be possible once designing, printing, engraving, personalization or production has started.
The applicable cancellation and refund rules are explained in our Refund, Cancellation, Return & Replacement Policy.
25. Customer Support
For shipping, tracking or delivery-related queries, please contact:
QuirkyGifts.in / V L Trade
A-9, Vikaspuri
New Delhi – 110018
India
Email: support@quirkygifts.in
WhatsApp/Phone: +91 9958000099
Please provide your order number when contacting us so that we can assist you efficiently.
26. Relationship With Our Refund Policy
This Shipping & Delivery Policy should be read together with our:
Refund, Cancellation, Return & Replacement Policy
In case of a damaged, defective, incorrect, cancelled, refused or returned personalized order, the applicable refund/replacement terms in that policy will also apply.
Nothing in this Shipping & Delivery Policy is intended to limit any statutory rights or remedies available to customers under applicable Indian law.
27. Policy Updates
QuirkyGifts.in may update this Shipping & Delivery Policy from time to time to reflect changes in courier partners, shipping methods, payment options, operating procedures or applicable legal requirements.
The version displayed on our website at the relevant time will apply, subject to applicable law.